The following policies operate for your safety and enjoyment in our venues.
General Admission (all venues)
All children under the age of 8 years must be accompanied on all sites at all times. Smoking is not permitted in any of our facilities. The facilities must not be used for coaching/instructing (whether paid or unpaid) without prior approval from the Management Team. The use of any equipment capable of recording still or moving images is strictly prohibited without prior permission of the Management Team. Standards of Behaviour: any persons whose behaviour is deemed inappropriate by any member of staff will be removed from the centre. Any incidents of this nature should be reported to a member of staff and serious incidents will be reported to the police.
Swimming Pool Admission Policy
Adult & Child Ratios & Supervision
All children under the age of 8 must be accompanied in the water by a responsible adult (at least 16 years old). Children under 4 years must be accompanied by a responsible adult on a 1:1 basis. An adult cannot be responsible for supervising more than two children aged 4-7 years old. The safety of non-swimmers* and children is the responsibility of the supervising adult in attendance at all times. When supervising, the adult must maintain a constant watch over the children and be in close contact with those that are weak or non-swimmers.
General Pool Admission Rules
All non-swimmers must wear armbands unless closely supervised on a one-to-one basis by an adult who can swim. Those wearing armbands are restricted to the designated shallow areas at all times (except when partaking in a BPL Swim School instructor-led session). The definition of ability to swim is defined as the capacity to swim a recognised stroke unaided for a minimum of 50 metres (2 lengths) and tread water for a minimum of 1 minute. In order that lifeguards can effectively monitor the supervision policy, customers may be asked to demonstrate their swimming ability – we are grateful for your co-operation in helping us to assure your safety.
All bathers should shower and use the toilet prior to entering the pool. This includes babies and children as well as adults. Persons who appear to be under the influence of drink or drugs will not be allowed to enter the water or take part in activities. Current or recent illness including respiratory problems, infection, digestive upset and rashes are indications that you should not swim. Any person with a recent history of diarrhoea (i.e. within the last 14 days) should not swim.
Clothing & Equipment
All swimmers should wear acceptable swimwear. Cut off jeans or other clothing, baggy shorts beyond knee length or transparent costumes are not permitted. Tee shirts may only be worn for medical reasons or at the Duty Officer's discretion. Jewellery should be removed before entering the pools. Masks, flippers and snorkels are not allowed into the pool during public swimming sessions. Swim nappies must be worn by all babies and children who are incontinent or not dry throughout the day. Standard nappies are not suitable or appropriate. Swim nappies may be purchased at Reception.
Additional requirements for Calypso Cove Waterpark: Wave Machine, Slides & Diving Board Admissions When the wave machine is in operation, ALL non-swimmers* must wear armbands. All riders on Eruption must be at least 1.2m tall.
Eruption and Terror Torrent are vigorous rides and are not suitable for pregnant women and people suffering from the following: heart problems, epilepsy and back problems. All customers using the Diving Boards or riding Eruption must be able to swim 50 metres unaided.
Swimmers, parents or guardians are advised to communicate to pool staff on arrival of any disability that may affect them so that we can best support them in the waterpark.