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Coronavirus (COVID-19) Update

COVID-19 Update & FAQs

Re-opening 12th April – Update 22.02.21

Tonight’s announcement from the Prime Minister brings important clarity to the easing of restrictions in England and it hopefully brings you some comfort as well.

Although we have to continue to be cautious and pay close attention to the infection rate, we hope to reopen our doors and welcome you back into our sites from the 12th of April.

Remember, as we are currently closed all of your payments will stay frozen and you won’t need to do anything, so there is no need to cancel your Direct Debit, or your membership.

Memberships

When will my next payment be taken?

If your normal Direct Debit date is the 1st of the month, your next Direct Debit payment will be collected on the 1st of May. This will be a lesser payment to compensate for the 1st of January payment that we collected. The calculation is based on a pro rota deduction from your usual monthly amount. Annual members will be credited with an extra one month on top of their membership.

I am an annual pre-paid member, will my membership be extended?
Yes, we will extend your membership for the number of months the club is closed.

Do I still get FREE access to Your Space at Home?
Yes, you will continue to receive FREE access until the 31st of May 2021. 

Can I freeze my membership?
Yes, you can freeze your membership free of charge for 1 month at a time. 

What happens to my contract for the months you have been closed? 
The agreement is for 12 instalments, not for 12 consecutive months; therefore, you will be required to make 12 payments.

Visiting the gym 

Will there be any changes to the class timetable?
Unfortunately, due to the restrictions from the government, there will now be no group exercise classes taking place until government restrictions are relaxed on the 17th of May as per the government road map.

Also, we will now be giving all our members at venues affected by the restrictions FREE access to Your Space at Home! This is our new online club that has over 1200 minutes worth of your favourite classes, taught by your favourite instructors, that you can do from the comfort of your own home. We will be sending out your unique code for this in the coming days.

Is there a time limit for my visit to the gym?
All bookable sessions will be for a duration of 90 minutes.

What should I bring?
Workout gear: Please arrive ready to work out to avoid using the changing room.
Minimal belongings: All you need is your membership card and bank card if you want to make a purchase – we won’t be accepting cash
Full water bottle: Water fountains will be unavailable for hygiene reasons. You can purchase a bottle of water using your contactless card if needed
Yoga mat: If you’ve booked a yoga or Pilates class we ask that you bring your own mat
Towel: If you’re using the pool, please bring your own towel. Please don’t bring a sweat towel.

Do I need to arrive ready to work out?
Yes, please do arrive ready to work out where possible as the changing rooms have limited capacity. Showers remain unavailable in both wet and dry changing areas.

How do I make a gym or swim booking?
All bookings can be made via Horizons at;

Barnsley: BPL Bookings Portal - Bookings can be made from the 3rd of April

Bassetlaw: BPL Bookings Portal - Bookings can be made from the 6th of April

Will there be any changes to my gym's opening hours?

Yes, some of our opening and closing times have changed temporarily.

Please follow the link below and click on your preferred site to see changes:

https://www.fitnessflex.org.uk/gyms

Bircotes Leisure Centre has changed opening times slightly...

Monday - Friday 7am - 9pm
Saturday 8am - 4:30pm
Sunday 8am - 6:15pm

Swimming

How many sessions can I book?
Members can book one gym session & one swim session (Subject to availability).

Your Swim Academy

When will Swimming Lessons restart? 
Swimming lessons will restart on Monday 12th April 2021 for all under 18’s, over 18’s (on 31st August 2020) will re-start from 17th May 2021 in line with the government road map.   

When will my payments restart? 
If your normal direct debit date is the 1st of the month, your next Direct debit payment will be collected on the 1st of May, this will be a lesser payment to compensate for the 1st of January payment that we collected. This calculation is based on a pro rota deduction from your usual monthly amount. 

If your normal Direct debit date is on the 15th of the month, your payment will be collected in full on the 15th of April. 

How will the lessons restart? 
Swimming Lessons will re-start with the same restrictions as we closed in January 2021, more about these can be found below.  

Is it safe to restart Swimming Lessons? 
Over the closure period, we have been working with Swim England who is the National Governing Body for swimming and will be following the ‘Return to the Pool’ guidance produced by Swim England and Public Health England. 

As Covid Secure sites we have increased our cleaning and operational plans to exceed government requirements. 

How does chlorine water affect COVID-19? 
Scientific studies have shown COVID-19 along with most bacteria cannot survive in Chlorine Water, the swimming pool is one of the safest places. All our pools follow strict filtration and testing processes.  

Will the number of swimmers per class be reduced? 
We will continue to reduce the number of swimmers per class, this varies between pools. Numbers will gradually increase back to pre COVID levels in line with the government road map. 

I am concerned my child may have forgotten how to swim? 
Don’t worry, we will be re-assessing all swimmers over the first 2 weeks and will update our online tracking system. You will find they will soon remember all the skills very quickly.  

Is there anything extra I can do to help? 
The more you / your child swims the quicker the skills will return. We have planned top-up Intensive Crash Courses over the school holiday from June as well weekly Family Swims which you can book. Remember any swim academy member can access swimming at any of our facilities for free.  

My teacher is normally in the water, will this still happen? 
The Swim England Guidance encourages all teachers to teach out of the water, if our teachers do need to be in the water, they will ensure they are always social distancing.  

What else may be different about the swimming teachers? 
We hope you do not see too many changes but unfortunately, our teachers will not be able to help swimmers with goggles or armbands.  

What about the equipment used in the lesson? 
Scientific studies have shown due to COVID-19 not being able to survive within chlorine water then as long as the equipment is dipped in water between use it will be safe. However, we will be reducing the use of the equipment and ensuring it is not shared between swimmers. Also, most of our pools will offer the chance for you to purchase your own equipment (normally only a kickboard will be needed) and then bring this to each session. Just remember to write your swimmers name on the kickboard.  

Are face-covering required? 
Yes, face coverings will be required while inside the facility, normal government guidelines apply.

Will I be able to watch swimming lessons? 
Yes, this is limited to 1 adult per swimmer, however, please do not forget your face covering and ensure you are social distant when spectating. 

What about the changing rooms?   
Our changing rooms will be open, we ask for all swimmers to arrive “swim-ready” so they just quickly need to remove clothing and then go onto the poolside to a designated waiting area. After your lesson, you can either quickly get dry and changed or wrap up warm and get changed at home. 

What about showers? 
Swim England guidance advise all swimmers to shower at home before and after each swim. Our showers will be closed for swim school members. 

What about lockers? 
Some lockers will be available but if possible, we ask you to bring a bag to store clothes in and be taken away with the parent/guardian during the lesson. 

Will my lesson start time change? 
Your lesson time will be the same as when we closed in January 2021 unless someone contacts you. Our team will be back from 6th April to contact affected members or available for any questions. 

What do I do when I arrive?   
We ask for swimmers to arrive ONLY 5 mins before a lesson and be on the poolside in the designated waiting area 2-3 mins before the lesson starts. This allows the lesson before to finish, while the next lesson has already left the changing rooms. Spectators only leave your seating position when either called by a teacher or when your swimmer leaves the poolside. This will reduce the chance of overcrowding in the collection areas.

Will there be any other changes at the pool? 
Everyone will be asked to sanitise hands-on entry and exit of the building and we have increased sanitisation station throughout the site, some sites will have one-way systems in place. Please have a lookout for any new signage and have a read on your first visit. 

What if my question hasn’t been answered?  
You can contact your pool direct from 6th April and they will be able to help, please be aware we are expecting a lot of enquiries so there may be a delay in response time. 

Other FAQs

Can I bring a friend using a free day pass?
No, unfortunately, day passes won't be accepted for the foreseeable future.

I want to join, are you taking new members?

Save £20 this April!

Get your fitness journey back on track, and join for free this April!

We love to see our members receive value for money and this April isn’t any different.

To help you through tough times and to keep those pennies in your pocket this Easter, join Your Space for FREE, saving £20.

But that’s not all… We know that sometimes life gets in the way of your gym plans, that’s why we’re bringing our group exercise classes to your front room with FREE access to Your Space at Home until the 31st of May…

With a huge library of group exercise classes and home workouts suitable for all levels of ability – Your Space at Home puts you right in the middle of the action from the comfort of your own living room.

How to redeem:

Join for FREE (worth £20)
To get started CLICK HERE to join and use promo code: FEELGOOD21 to save £20 or pop into your chosen site and let our fitness team take care of the rest once we reopen on the 12th of April.

FREE access to Your Space @ Home till the 31st May
When you arrive on-site for your first visit you will be issued with a leaflet including a unique code and step by step guide on how to redeem your 90 days free access to Your Space at Home.

Offer available at:

Dorothy Hyman Sport Centre
Bircotes Leisure Centre
Your Space Dearneside
Your Space Hoyland
Your Space Mansfield
Your Space Metrodome
Your Space Pontefract
Your Space Retford
Your Space Royston
Your Space Worksop

Join today by clicking here, but don’t forget to enter code ‘FEELGOOD21’ when joining.

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